The purchase of any travel services offered by WanderTrust constitutes a contractual arrangement between The Client and WanderTrust, and represents the client’s acceptance of the WanderTrust Terms & Conditions. Please ensure that the client reads carefully and understand these Terms & Conditions prior to booking. Acceptance of these terms and conditions is a condition of booking and is the client’s acknowledgement that they have read, understood and agreed to be bound by them.

When the client books their trip, they accept the terms of these booking conditions on behalf of the entire party. It is the client’s sole responsibility to ensure that all of the details on the confirmations are correct.

TRIP DESTINATION

WanderTrust chooses where you go based on your budget, preferences, and travel dates. Have an open mind, get ready to explore, and we’re sure you’ll love where you end up!

By agreeing to these Terms & Conditions, you give WanderTrust permission to select the destination for your trip. As such, WanderTrust cannot be held liable if you are unhappy with your destination, and we will not offer refunds under these circumstances. We select your destination city based upon your survey responses, budget, and available tickets and accommodations given your travel dates. By paying for our services, you agree to relinquish control over your destination.

TRAVEL DETAILS

Name Changes

Please make sure your name matches your ID exactly! All passenger details must exactly match your government issued ID. Your booking will be made under this name and changes to name details are not allowed by many airlines and other service providers. While we will do our best to make such a change if necessary, please bear in mind that most airlines and other service providers treat a name change as a cancellation, to which standard conditions and charges apply.

Ticket Changes

Need to change your travel dates/times? We’ll do our best, but we can’t make any promises. Give us a call as soon as possible if something comes up, but keep in mind standard fees is applicable as per the terms & conditions of airlines and other service providers.

Changes are subject to availability. If changes are allowed, a change fee will be applicable. If you have a change in plans, if you can no longer depart at the intended time as originally stated, or if you plan not to take a flight, bus, or train as booked, please contact WanderTrust as soon as possible to discuss your options, as we cannot guarantee a refund or rebooking. Trips can be booked up to one week prior to departure.

Day of Travel

We’ll tell you exactly when and where you need to be to catch your flight, bus, or train. Please don’t be late. If you have any questions about your reservation, give us a call! 
We’ll give you as much information as possible without ruining the surprise. 

Failure to check-in for your flight, bus, or train at the appropriate time may result in the airline denying you boarding and WanderTrust may not grant a refund. Check-in times vary by carrier/airport, and one week prior to departure, WanderTrust will advise the best time to arrive and check in for your travel, according to your departure time and mode of transportation. Should you have any questions regarding this timing or process, contact us as soon as possible. 

Missed Travel
If you miss your travel, there’s not much we can do. We’ll give you all the information you need to get there with plenty of time, and it’s up to you to get there.

If you fail to check in on time for a confirmed reservation, the airline, bus, or train carrier may register you as a “no-show,” which could result in extra charges and/or your whole travel itinerary being cancelled and/or render your ticket void. WanderTrust is not responsible for missed travel as a result of customer error.

Cancelled Travel

If you need to cancel your trip, call us at the earliest! We can’t promise you’ll get your money back, because that depends on the transportation + accommodation companies, but we’ll do our best for you.

Cancelled bookings will not be fully refunded. Refunds are subject to the transportation and accommodation providers through which your reservations are made. You may forfeit 100% of the cost of the booking. If your plans change for any reason, please contact WanderTrust at your earliest convenience.

Ticket Delivery

Cross check your email address! This is how we’re sending you your tickets and all important information the day you leave. You’ll be receiving an envelope in the mail before you leave, so double check your mailing address, too.

The vast majority of our travel partners offer e-tickets. You will receive your e-ticket the day of departure by email. Some travel partners may require you to print your ticket at the airport. Where this is the case, WanderTrust will provide all necessary documents and details the day of departure by email. If you do not receive these documents, please contact WanderTrust as soon as possible. Please be sure to double check your email address when checking out! 

Luggage Restrictions

We’ll let you know exactly how to pack – what checked bags you’re allowed, etc. If you’re a heavy packer, any extra fees are your responsibility. 

Accommodation Compliance

Follow the rules! Don’t smoke, don’t break anything, don’t steal. If you get kicked out, or charged for anything, we can’t help you there. 

Note that your payment through WanderTrust covers your reservation fees. All additional fees incurred through incidentals (room service, late checkout, etc.) are to be paid by the customer. You may be asked to provide a credit or debit card at the time of check in. The hotel, bed & breakfast, or other accommodation may reserve the right to charge your credit or debit card for any damage incurred to your room or the accommodation during your stay, or for any items that are missing upon departure. Incidentals and rates will vary by accommodation booking. 

Customers are required to comply with all rules and regulations of the booked accommodation. Failure to do so may result in fees or expulsion from the hotel or bed & breakfast. WanderTrust will not be held liable for any additional fees incurred, or legal proceedings between the customer and accommodation. 

Important Note – Conditions Beyond Our Control

There are some things that even we can’t control (natural disasters, food poisoning, etc.). If something goes seriously wrong, we can’t promise any full refunds. As always, just give us a call and we’ll see what we can do. 
If there is an extreme weather situation, we’ll help you get sorted out and make sure you have a plan to get back home, but will not cover the additional expenses. 

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports; hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances.

Liability Statement

We’ve done our absolute best to make sure your accommodation and travel arrangements are top-notch. If you think they’re sub-par, let us know. Unfortunately, there are some things that are simply out of our control. 

WanderTrust acts as an agent for independent travel suppliers, such as airlines, hotels and other independent suppliers to provide you with the services you purchase; and is represented in destination by companies organized and existing in that destination, including providers of transportation and excursions. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, we do not accept and expressly disclaim any liability for the actions or omissions of these independent suppliers. If you find you have any dispute with such persons, however, we will give you as much reasonable help as we can in resolving a dispute.
You understand and agree that WanderTrust shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from the acts or omissions of these independent travel suppliers, including but not limited to delays, over bookings, cancellation of services, cessation of operations, accidents, failures of equipment, or changes in fares, itineraries or schedules.
WanderTrust cannot control and will not be responsible for bodily injury, property or other damage or loss caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents, war, terrorism, weather, quarantine, sickness, government restrictions, regulations or actions, mechanical breakdowns, fires, earthquakes, floods, climatic aberrations, acts of, civil unrest, strikes, riots, theft, disease or accidents, or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, other unforeseen circumstances, or any other cause beyond our control, or including your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions. Under no circumstances shall WanderTrust be liable for any special, incidental or consequential damages arising from the foregoing.

WanderTrust, the airlines, bus, and train providers issue tickets and/or electronic documents covering transportation and hotel/accommodations. Neither WanderTrust nor these suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person caused by reason of any act, omission, defect or negligence by any other hotel agency, transportation company or party providing such services or facilities. 

All parties concerned are not liable for any claim arising out of or in connection with carriage or other services or features otherwise performed or occurring in connection with this package, except as provided in the conditions of carriage for the transportation company and the passenger tickets issued in conjunction with this package. WanderTrust is not responsible under any circumstances for any injury or damages you may suffer in connection with your air or ground transportation.

Refunds

Basically, refunds are not guaranteed.
Please note that any request for refunds is subject to these Terms & Conditions. 
While we will consider refund requests on a case by case basis, we do not guarantee refunds for any reason. All requests for refunds must be submitted directly to WanderTrust. No refund will be made for package features the participant opts not to use. “No show” penalties could be up to 100% of the package or component costs. Any complaint or claim involving the vacation services booked through WanderTrust, involving the negligence of any transportation companies, or accommodations in relation to any service provided to the customer, must be notified to WanderTrust while on vacation or within 10 days of the trip completion. Any requests for refunds filed more than 10 days after returning from a trip will not be considered. 

Safety + Personal Risk

WanderTrust is not responsible for injuries and damages that you may incur during the course of your trip, including but not limited to: injury or theft during travel by train, aircraft, bus or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness. By agreeing to participate in a WanderTrust trip you agree that you will hold WanderTrust harmless regarding any provision of medical care or the adequacy of any care rendered. WanderTrust is not responsible for such risks and dangers that may arise beyond our control. By agreeing to these terms & conditions, you accept these risks and dangers and agree to hold WanderTrust harmless for such.

MEDIA

For travellers: By sending us photos from your trip, you agree to grant WanderTrust full usage rights to your photos for any commercial/promotional purposes, including collaborations with partner companies.